Shipping Policy

Processing Time

Please allow 1-3 business days for your pre-made order to be prepared for shipment before it leaves our workshop. During busy seasons (holidays, sales events), processing may take slightly longer — we'll always let you know if there's a delay.

We ship Monday–Friday, excluding holidays.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update after you receive this email.

Split Shipments

We are unable to split shipments at this time. If your order includes multiple items, everything will ship together once all items are ready.

Lost or Delayed Packages

If your tracking shows no movement or your package hasn't arrived within 15 business days of the estimated delivery date, please contact us and we'll help track it down.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout — once an order is submitted, we're unable to make changes. If a package is returned to us due to an incorrect address, the customer is responsible for the cost of reshipping.

Local Pickup / In-Person Events

Looking for us in person? Follow us on socials for upcoming market and event dates where you can shop Sarandipitie items directly, skip shipping, and meet the maker!